Kassenbereich in der Empfangshalle. Eine Frau steht an der Theke und redet mit einem Mann vom Personal.

Terms and conditions

General Terms and Conditions


Last revised: 1 January 2024


The following General Terms and Conditions (“DHMD Ticket Terms”) govern contracts for the sale of admission tickets, annual passes, events tickets and vouchers (hereinafter collectively referred to as “tickets”) concluded between the Deutsches Hygiene-Museum Foundation (hereinafter “DHMD”) and its customers. In purchasing the tickets, the customer accepts the DHMD Ticket Terms, as amended from time to time, as the sole factor determining the contractual relationship. Differing conditions proffered by the customer shall not constitute part of the contract, whether or not DHMD explicitly objects to them. Deviations from the DHMD Terms and Conditions shall only be effective if they are confirmed in writing by DHMD.


DHMD offers three types of ticket for sale: museum tickets, events tickets and annual passes.

Museum tickets entitle the holder to visit the exhibitions at the DHMD on the day they are valid; the date of the day of the visit is printed on the museum ticket. If visitors are only admitted to exhibitions with a booking or time slot, then this must be booked when purchasing the ticket. Entry to the museum is only permitted during the allocated time slot, after which the booking expires without replacement or refund.

For groups, the DHMD sells and provides guided tour services at the DHMD; these can be booked via the DHMD visitor service.


3.1. Purchasing tickets at the museum Ticket Desk

Museum tickets and annual passes can be purchased at the museum ticket counter.

An annual pass entitles the holder and one other person to visit all the exhibitions at the DHMD during current opening times for a period of 12 months from the exhibition date entered on the pass, and to take part in DHMD events at a concessionary rate, unless otherwise indicated.

Customers must carry their ticket on their person while visiting the museum and show it on request. They may not pass the ticket on to third parties, and must keep it in a safe place to ensure that unauthorised third parties cannot gain access to it. If a third party copies the ticket, or if the ticket is lost before the customer can redeem it, the customer shall be liable for any damage or losses.

Museum tickets are valid on the day indicated for the current DHMD offerings during the opening hours from 10 a.m. to 6 p.m.

Undated vouchers can be purchased at the museum ticket counter; these can be redeemed in return for a museum ticket that is valid on the day of the holder’s visit.

Events tickets can be purchased at the museum ticket counter, at the evening box office or in the online shop; these are valid for the indicated event only. As a rule, tickets that have been paid for cannot be returned or replaced. No replacement is provided if a customer does not attend an event. The DHMD does not provide refunds if a ticket is lost or improperly used.

3.2. Booking and paying for guided tours

Groups can book guided tours and projects via the DHMD visitor service. Placing a booking for a guided tour does not constitute an obligation to buy; it is a request to order tickets, not a legally binding quotation. Customers only enter into a contract with DHMD once they have received and accessed the booking confirmation including the calculated price of the guided tour and project.  The purchase price is due for payment when the customer accesses the delivery/booking confirmation; the price must be paid at the museum ticket counter before the guided tour or project begins, at the latest. If the customer so wishes, an invoice can instead be issued for the purchase price. The price indicated must be paid by the date specified on the invoice. 

3.3. Issuing of museum ticket vouchers

Business customers may be issued vouchers for museum tickets on commission. Users can redeem the vouchers at the museum ticket counter in return for a museum ticket. At the start of each new business year, the customer is sent an invoice for the collective price of the vouchers actually redeemed by users during the previous business year. The price indicated must be paid by the date specified on the invoice.

Current price scales for purchasing vouchers can be found on the website.

The regulations on commission agreements under Sections 383–406 of the German Commercial Code (HGB) shall apply to the sale of the vouchers.

3.4. Booking, paying for and using online tickets

Online museum tickets are valid for the day printed on them. If they are not used during that time period, the booking expires. Such tickets are not refunded.

Online tickets will not be refunded, cancelled or exchanged.


Customers are redirected to the DHMD webshop to book tickets. Bookings can only be activated if customers confirm that they have read and accepted the terms and conditions of business.


After the payment has gone through, DHMD e-mails the online tickets to the customer as a PDF file. Customers can then print out the online museum ticket on a sheet of A4 paper, or load it onto their smartphone.

Online tickets must not be folded, subjected to strong light or heat or otherwise damaged across the barcode, as this could make the barcode unscannable and thus invalid. Customers must ensure that the print quality is good enough when self-printing. The DHMD is not obliged to accept unscannable online tickets. Customers are not permitted to copy, duplicate or alter printed tickets.

If an admission ticket that has been purchased online has been copied, and the barcode has already been scanned, supervisory staff may refuse a person entry.

Special offers and discounts for museum admission cannot be taken into account when booking online; it is not possible to get a partial refund at the webshop at the museum ticket counter.

Online event tickets are only valid for the selected event and cannot be transferred to other events.

3.4.1 Right to cancel online tickets

There is no statutory right to cancel tickets that have been purchased. A right of this kind is not accorded to traders a priori under Section 312 of the German Civil Code (BGB). For private individuals, under Section 312g (2) 9 of the German Civil Code, this right does not apply to leisure events taking place at a specific date or period. That is the type of event taking place here.

3.5. Prices

For museum tickets and regulations on discounts and free admission, the DHMD price list applies, as amended from time to time; this can be viewed at the museum ticket counter or on the DHMD website. Prices for guided tours are based on the price list that applies at the time of the booking; this can be viewed on the DHMD website. Prices are subject to change. Such changes shall not affect bookings that have already been made.

As well as tickets at the full price, the DHMD also offers various concessionary rates, e.g. for groups and certain groups of people. Concessionary and free tickets are only valid with proof of entitlement. Proof of entitlement must be presented when making purchases at the ticket counter or, in the case of online tickets, when tickets are checked on entry.

The DHMD reserves the right to change the prices at any time; such changes shall not apply to tickets that have already been purchased. It is at the sole discretion of the DHMD to offer price reductions or refund the cost of admission.

Tickets for events are subject to separate admission prices; these can be found on the DHMD website or other DHMD media.

The agreed sum can be paid at the museum ticket counter in cash or with a debit or credit card; payments can be made in the online shop using the methods agreed upon there.

If a transaction is reversed following a card payment, the customer must refund all costs incurred as a result. 

3.6. Services provided by the DHMD

The scale, length and content of exhibitions may change and are at the sole discretion of the DHMD. Customers do not have a right to experience the content that was on show at the time the ticket was purchased; they are only entitled to the content that is available on the day they visit the museum.

3.7. Contract rescission

The DHMD is entitled to withdraw from the contract if the DHMD is not able to guarantee a visit to the museum or an event due to special events taking place, for safety or security reasons, because of unforeseeable technical disruptions or due to a force majeure event such as a breakdown or similar. In such cases, the DHMD will refund the price paid. The cost of delivery will not be refunded in the case of a force majeure event. The DHMD has no further liability (e.g. to refund travel expenses).

3.8. Liability on the part of DHMD

DHMD shall not accept liability for derelictions of duty caused by ordinary negligence unless they relate to material contractual obligations (cardinal obligations) or to damage from injury to life, body or health. In such cases, the amount of compensation paid for damages shall be limited to that for typical damages that were foreseeable at the time the contract was concluded. The same shall apply to breaches of duty by DHMD’s vicarious agents. In such cases, the DHMD shall also not be liable for compensating indirect damage/consequential damage, including, but not limited to, lost profits.

Under the law, DHMD is liable for derelictions of duty due to intent or gross negligence on the part of DHMD. Unless DHMD can be accused of an intentional breach of contract, compensation for damage shall be restricted to typical, foreseeable damage. In all other respects, no liability shall be accepted.

However the financial aspect of orders is processed, DHMD is not responsible for any cases of fraud or cancellations related to the use of credit cards or other payment methods.

DHMD shall not be liable for tickets or vouchers that are lost, damaged or misused. If a third party copies an online ticket, or if the ticket or voucher is lost before it can be used or redeemed, the customer shall be liable for any damage or losses. The DHMD will not refund the purchase price. From the moment the customer gains access to or receives the ticket, the customer assumes the liability and is responsible for protecting the ticket against damage, loss, theft or misuse.


Users can visit the DHMD website without providing personal information. In buying an online ticket, customers are declaring that they agree to the DHMD collecting, processing, saving and using the personal data provided by the customer during that process to the extent that is necessary to initiate and implement the contract, as long as this takes place in line with data privacy laws. Data shall not be saved or processed for any other purposes.

Further information: https://www.dhmd.de/en/privacy-policy


If one or more provisions of these terms and conditions is or are ineffective, this shall not affect the validity of the remaining conditions.

If the customer is a legal person under public law or a trader within the meaning of Section 14(1) of the German Civil Code (BGB), then the court with jurisdiction for all disputes arising from the contractual relationship between the customer and DHMD shall be that of the DHMD’s registered office in Dresden.

The law of the Federal Republic of Germany shall furthermore apply to all contracts.